DELIVERING DAILY FROM SIXTEEN DEPOTS NATIONWIDE
PRODUCING THE HIGHEST QUALITY PRODUCTS SINCE 1979
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Our Commitment
Here at Sun we have a long standing commitment to providing the highest levels of customer service. We have always focused on listening to our customers to find out what really matters to them, the information we attain is pivotal in helping us shape our products and services to meet their exact needs.
We will always treat you with respect, be polite and courteous, and always aim to deal with your queries quickly and effectively from your very first point of contact. We will ensure that if we are unable to provide answers straight away, we will keep you regularly informed until your queries are resolved to your complete satisfaction.
Our customers are at the heart of everything we do. Our aim has always been to deliver products and services as efficiently and as effectively as possible - whenever you contact us we will always make sure you receive the highest level of service.
PRIVACY POLICY
Your privacy and how we handle your data are of utmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.
We hope you enjoy your experience in dealing with Suntrade Windows whether talking to our advisers, agents, sales representatives and visiting the web site. In the course of doing so, we collect certain personal details from you to allow us to deal with your enquiry and provide the best service possible. Suntrade Windows complies fully with the prevailing data protection legislation, giving you the confidence that any information you share with us will be used in the correct manner.
By accessing or browsing our website, contacting us on social media, working with or for us, offering your goods or services to us, using any of the goods and services that we provide to you or otherwise providing your information to us (including when entering competitions), you confirm that you have read and understood the entirety of this privacy policy.
COOKIE POLICY
We use cookies on our website to enhance your browsing experience by making it easier to use whilst making the content more relevant to you. Cookies help us to achieve this by enabling us to recognise those pages you find useful and those you don’t. At no point do cookies allow us access to your computer or any information other than the details you choose to share with us. Cookies are used on most websites and we believe that there are significant benefits to customers who visit our web site as a result.
What Is A Cookie?
A cookie is a small text file that’s placed on your computer’s hard drive via your browser. It helps the use of our interactive devices and allows our website to respond to you as an individual. The site can be tailored to your needs, likes and dislikes, by remembering information about your preferences.
How To Manage Cookies
All internet browsers allow you to manage the cookies stored on your computer. You can set the browser to enable cookies, notify you of cookie placement requests, or decline cookies completely. If you decline cookies you will likely find a reduced functionality on most sites. You can also delete the files that contain cookies, but the way you manage them depends on which browser you have, this setting can usually be located in the same place as your history.
How We Use Cookies
Here’s a list of the main cookies we use and their purpose:
GENDER PAY GAP
Here at Sun Trade we pay our colleagues equally, but it is important to distinguish between equal pay and the gender pay gap. Equal pay issues arise when men and women are paid differently despite doing the same work or work of equal value – something that isn’t an issue here at Sun. Gender pay however is a much broader concept that compares the average earnings of men and women within an organisation. This difference is expressed as the percentage difference between men and women’s pay.
According to the Office of National Statistics, the UK’s current mean gender pay gap is 17.4%, while the median figure is 18.4%. The causes of a gender pay gap can be complex. It isn’t simply about ensuring men and women in the same roles are paid equally. There are a number of other factors at play, such as working hours and the number of men and women in different roles across a business.
That is why the UK government has introduced a requirement for all employers to publish their gender pay gap to identify differences in pay between male and female employees across our entire business regardless of job role. The intention is that by monitoring the pay gap between men and women, organisations can better understand why any gap exists and take action to try and reduce it.
Sun Trade have always been a business where people can thrive and develop regardless of their gender or background and we will continue to offer fair, equitable pay to all our colleagues.